Smart Classroom Technology: Quick Reference Guide & Training Program
College of Law at Georgia State University

A companion manual that was produced to accompany the Smart Classroom training initative. The College of Law developed 12 smart classrooms, which included PCs, VCRs, DVDs, sound systems, smart dry erase boards, and digital document presenters. The quick reference guide was prepared to assist faculty in utilizing the equipment during their classes.

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Commencement Volunteer Training Program
Office of the Registrar at Georgia State University

This project involved the creation of a complete training program for both the program's administrators and the participants. Development included a train-the-trainer manual, participant handbooks and training materials, and all day-of ceremeony operations materials. Produced in hard copy and on CD-ROM with HTML interface.

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Faculty PC Rollout Training Program
College of Law at Georgia State University

A comprehensive training manual developed for the deployment of the Dell Dimension 8100 to all faculty and staff of the College of Law at Georgia State University in the summer of 2001. The course was required of all employees receiving the new computer system.

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Student Technology Orientation Program
College of Law at Georgia State University

A comprehensive training manual developed for incoming students to the College of Law. The five-part manual provided students with information about network access, e-mail services, software, lab computing resources, and law library resources. Included with the manual was an interactive, CD-ROM (designed in Flash) that provided students with additional information, software products, and a computer skills quiz. The manual was co-authored with Terrance Manion, College of Law Electronic Services Librarian and the CD-ROM was co-authored with Chris Brown, a Law Technology Services graduate research assistant.

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Administrative Forms Manual
Johnson Controls, Inc.

A compilation of all forms used by the organization as well as step by step instructions for each and an electronic compilation deployed on both diskette and the intranet. Deployed to 375 projects in North and South America and used as prototype for European operations.

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Resource Manual
Johnson Controls, Inc.

A compilation of all resources available to project sites from the corporate office including training programs, safety services, and human resources services. Deployed to 375 projects in North and South America and used as prototype for European operations.

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Resource Coordination Group Training Manual
Johnson Controls, Inc.

A comprehensive training manual developed for the new Resource Coordination Group at Johnson Controls. Included staff procedures and protocol, software use and step-by-step call procedures, and customer service modules.

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EnTech Call Center Technician Handbook
Turner Entertainment Group - Turner Broadcasting System, Inc.

A comprehensive employee manual developed for the new information technology help desk at Turner Entertainment Group. Included staff procedures and protocol, software use and step-by-step call procedures, and customer service training modules.

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Office Procedures Manual
QLM Advertising, Inc.

A basic employee manual which outlined office procedures and services available from both the local Atlanta office as well as from the corporate headquarters in Princeton, NJ.

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